Terms and Conditions

Last Updated: 05/06/2026

Welcome to Kezia Farms. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

1. About Us

Kezia Farms ("we," "our," "us") is an online retailer offering natural farm products including, but not limited to, honey, spices, and related products.

By using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
You are legally capable of entering into binding contracts under applicable laws.
The information provided by you during registration or checkout is accurate and complete.

3. Products and Product Information

We strive to ensure that all product descriptions, images, pricing, specifications, and availability information displayed on our website are accurate.

However:

Product images are for illustrative purposes only.
Natural products may vary in colour, texture, aroma, appearance, and consistency.
We do not guarantee that product descriptions, images, or other content on the website are completely error-free.
We reserve the right to modify product descriptions, pricing, packaging, or availability without prior notice.

4. Orders

All orders placed through the website are subject to acceptance and availability.

We reserve the right to:

Refuse or cancel any order at our sole discretion.
Limit quantities purchased per customer.
Cancel orders suspected of fraudulent activity.
Request additional verification before processing an order.

An order confirmation email does not constitute final acceptance of your order. Acceptance occurs only when the order has been processed and dispatched.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice.

While we make every effort to ensure pricing accuracy, we reserve the right to cancel orders resulting from pricing errors, technical issues, or system malfunctions.

6. Payments

Payments must be completed using the payment methods made available on the website.

By providing payment information, you represent and warrant that:

You are authorized to use the selected payment method.
The payment information provided is accurate and complete.

Orders will not be processed until payment has been successfully received.

7. Shipping and Delivery

We deliver to locations within India subject to service availability. Delivery timelines displayed on the website are estimates only and are not guaranteed. We shall not be liable for delays caused by:

Courier partners
Natural disasters
Government restrictions
Weather conditions
Strikes or labor disruptions
Events beyond our reasonable control
Risk of loss and ownership of products pass to the customer upon successful delivery.

Customers are responsible for providing accurate shipping information. Additional charges arising from incorrect addresses may be borne by the customer.

8. Inspection Upon Delivery

Customers are advised to inspect packages immediately upon delivery. If a package appears visibly damaged, tampered with, or opened, customers should:

Take photographs before opening the package.
Retain all packaging materials.
Contact us promptly with supporting evidence.

Failure to report issues within a reasonable period may affect our ability to investigate claims.

9. No Returns Policy

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or product replacements once an order has been delivered. Customers are encouraged to review product details carefully before placing an order.

10. Refund Policy for Damaged Products

Refunds are not guaranteed and are provided solely at the discretion of Kezia Farms. Refund requests may only be considered under the following circumstances:

The product was received damaged during transit.
Adequate photographic evidence is provided.
The claim is submitted within 48 hours of delivery.

For damaged product claims, customers may be required to provide:

Order number
Photographs of the damaged product
Photographs of the packaging
Any additional information requested by our team

Kezia Farms reserves the sole and absolute right to:

Approve or reject any refund request.
Determine the amount of refund, if any.
Request additional evidence before making a decision.

Approval of a refund in one instance does not create an obligation to approve future claims.

11. Cancellation Policy

Orders may only be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted. Approved cancellations may be refunded after deduction of applicable payment gateway or processing charges, if any.

12. Intellectual Property

All content on this website, including but not limited to:

Logos
Brand names
Product images
Product descriptions
Graphics
Text
Website design

is the property of Kezia Farms and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

13. Prohibited Activities

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to website systems.
Introduce malicious software or code.
Interfere with website operations.
Misrepresent identity or affiliation.
Engage in fraudulent transactions.

Violation of these provisions may result in termination of access and legal action.

14. Limitation of Liability

To the fullest extent permitted by law, Kezia Farms shall not be liable for:

Indirect damages
Consequential damages
Incidental damages
Loss of profits
Loss of business opportunities
Loss of data

Our total liability arising from any order shall not exceed the amount paid by the customer for the relevant order.

15. Disclaimer

Products sold by Kezia Farms are intended for general consumer use.

Information provided on the website is for informational purposes only and should not be considered medical, nutritional, therapeutic, or professional advice.

Customers with allergies, dietary restrictions, or medical conditions should consult a qualified professional before consuming products.

16. Force Majeure

We shall not be held responsible for any delay or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Pandemics
Government actions
Transportation disruptions
Telecommunications failures

17. Privacy

Your use of the website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.

18. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the website or purchase of products shall be subject to the exclusive jurisdiction of the courts having jurisdiction over the location of Kezia Farms' principal place of business.

19. Changes to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice.

The updated version will be posted on this page with a revised "Last Updated" date.

Continued use of the website after any modifications constitutes acceptance of the revised Terms and Conditions.

20. Contact Information

For any questions regarding these Terms and Conditions, customers may contact:

Kezia Farms

Email: keziafarms12@gmail.com

Phone: +91 9446043144

Website: www.keziafarms.com | shop.keziafarms.com