Shipping Policy

Last Updated: 05/06/2026

Thank you for shopping with Kezia Farms. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Kezia Farms, you agree to the terms outlined below.

1. Shipping Coverage

Kezia Farms currently ships products only within India.

We reserve the right to refuse shipment to locations where delivery services are unavailable or restricted.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing times may vary during:

Public holidays
Festival seasons
High-demand periods
Adverse weather conditions
Circumstances beyond our reasonable control

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Shipping Partners

We primarily use India Post for the majority of our deliveries.

Depending on the destination, package size, delivery requirements, or operational considerations, we may also use private courier and logistics partners.

The choice of shipping partner is solely at the discretion of Kezia Farms.

4. Delivery Timeframes

Estimated delivery timelines are provided for reference only.

Typical delivery timelines are:

Kerala: 2–7 business days
South India: 3–8 business days
Rest of India: 4–12 business days
Remote or rural locations: Additional time may be required

Actual delivery times may vary based on:

Location accessibility
Courier operations
Weather conditions
Government restrictions
Public holidays
Natural disasters
Other unforeseen circumstances

Delivery dates are estimates and are not guaranteed.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Kezia Farms reserves the right to modify shipping charges at any time without prior notice.

Any shipping promotions or free shipping offers are subject to specific terms and may be modified or withdrawn at our discretion.

6. Tracking Information

Where tracking is available, customers will receive tracking information after their order has been dispatched. Tracking updates are provided by the respective shipping carrier and may occasionally experience delays. Kezia Farms is not responsible for delays in tracking updates provided by third-party logistics partners.

7. Delivery Attempts

Delivery will be attempted by the shipping carrier according to their operational procedures.

Customers are responsible for ensuring:

Accurate shipping details
Correct contact information
Availability to receive the shipment

If delivery cannot be completed due to incorrect information or customer unavailability, additional shipping charges may apply for re-delivery.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Kezia Farms shall not be liable for:

Delayed deliveries
Failed deliveries
Additional shipping costs

resulting from incorrect or incomplete address information provided by the customer.

9. Damaged Packages

Customers are encouraged to inspect packages immediately upon delivery. If a package appears visibly damaged, opened, or tampered with, customers should:

Take photographs of the package before opening
Retain all packaging materials
Contact Kezia Farms within 48 hours of delivery

Claims submitted without supporting evidence may not be eligible for review. Please refer to our Refund & Cancellation Policy for details regarding damaged products.

10. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to factors outside our control, including but not limited to:

Weather conditions
Transportation disruptions
Natural disasters
Public holidays
Government regulations
Courier network issues

Kezia Farms shall not be held liable for delays caused by third-party shipping providers or circumstances beyond our reasonable control.

11. Lost Shipments

If a shipment appears lost in transit, customers should contact us as soon as possible.

We will work with the shipping carrier to investigate the matter.

Any resolution, replacement, refund, or compensation will be determined after the investigation is completed and at the discretion of Kezia Farms.

12. Partial Shipments

In certain situations, orders containing multiple products may be shipped separately.

Customers will not be charged additional shipping fees for such partial shipments unless otherwise communicated.

13. Force Majeure

Kezia Farms shall not be responsible for any failure or delay in delivery resulting from events beyond our reasonable control, including:

Natural disasters
Floods
Fires
Strikes
Lockouts
Pandemics
Government actions
Transportation disruptions
Telecommunications failures

14. Contact Information

For shipping-related questions, please contact:

Kezia Farms

4/117-A, Kunnackal P.O.

Muvattupuzha, Kerala – 682316

India

Email: keziafarms12@gmail.com

Phone: +91 9446043144

Website: www.keziafarms.com | shop.keziafarms.com